We can only deliver within the mainland U.K.

For Northern Ireland, I.O.M and I.O.W please contact us on 01-580-881288 and we will endeavor to supply, the website cannot accept orders for these destinations due to Couriers different terms.

We cannot guarantee delivery times but we aim to dispatch all goods next working day when all goods are in stock for delivery to you within 3 working days, but please allow up to 7 working days in case of busy periods.

You are very welcome to visit our showrooms at Robertsbridge, we are open 7 days a week and have knowledgable staff with many years experience in the leisure industry.

Delivery Costs

All delivery costs are dependent upon the total weight of the items you order and where they are to be delivered, all postage items will be charged between £1.35 and £5.95.

Heavier items and multiple orders will leave via our courier service. A charge of £6.95 is applied for these items which is capped. This charge and all free delivery offers are only available for U.K mainland, Excluding Scottish Highlands. For Scottish Highlands a flat rate of £29.95 is applied. Our system will recognize a Highlands postcode and will adjust your delivery payment accordingly; a new invoice will be displayed to you before the payment screen.

Physically large items, such as awnings 4.5m and above and marquees must be delivered using a freight service whereupon a flat rate of £18.00 will apply to U.K mainland and £29.95 for Scottish Highlands.

Post Codes our couriers recognize as Scottish Highlands are all IV – KW – PA - PH

Returns Policy

Refunds and Returns

In the unlikely event your item is lost then Royal Mail state

"Please wait 15 days (from the due date of delivery) before completing this form as we would not consider an item as lost until 15 working days have elapsed. We allow the 15 working days for items to be returned to the sender if there are any delivery problems."

• Items are returned to the correct location.
• RMA number is visible on the outside of the package.
• Valuable goods are insured.
• You include a copy of the receipt.
• Include a brief covering letter explaining why the goods are being returned.
• Goods are securely packaged
• Any other relevant information.

Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. This does not apply to business to business transactions.

Please Note: All goods are returned are at the buyer's own risk and we would advise that you use a service that requires a signature upon delivery. We will not refund return postage costs in excess of the charge made when the order was originally dispatched.

We will not refund any product which has been 'specifically ordered' for you unless faulty. This does not affect your statutory rights.

In the extremely unlikely event that not all items of your order are received in an order, you must inform us within 48hrs receipt of the goods. Unfortunately we cannot accept claims after that time.

Should you wish to return a product please login to your account and complete an RMA form, alternatively request a RMA by telephone, email, fax or by writing to us clearly stating your full details, invoice number and reasons for the return.

All returned goods must have the RMA number marked clearly on the package. We reserve the right to refuse delivery of any Goods returned without an RMA number.

Should a product ever fail to operate or become faulty simply notify us in writing and return it in its original re-saleable packaging and condition. We will exchange it for new or replace it or repair it under the manufactures warranty, with a model of equal or higher value or credit the invoice price at our discretion.

If you have ordered the wrong product, return the product unopened and in it's original re-saleable packaging for an exchange or a full refund at our discretion. We reserve the right to charge a 10% re-stocking fee (excluding VAT) in the event that a product is returned that is not faulty. Postage and packing may not be refunded unless the goods are faulty.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.