As Fiamma's preferred UK dealer, we at Johns Cross are asked many questions about Fiamma on a daily basis. We have compiled a list of some of these questions to make it easier for you to find answers - if your question hasn't been covered here, please do not hesitate to call us on 01580 881288 and we'll find the answer for you.
Please be aware that this information has come directly from Fiamma.
Q - How long does Fiamma warranty last and how does it work?
A - The warranty on Fiamma products lasts 2 years. It is necessary to have the relevant invoice/receipt of your product when visiting us.
Q- What information must I provide to Johns Cross to order spare parts?
A - The exact model of the product (for example F45S 3.5m) and moreover a copy of the relevant proof of purchase if the product is under warranty. If you do not know the model of the awning, a serial number can be helpful.
Q - Where is the serial number of the awning?
A - The serial number of the awnings is on the internal side of the lead bar (F35/Caravanstore) or on the right arm (F45/F65/Eagle); in order to read it you must open the awning.
Q - What awning can I install on my vehicle?
A - The choice of the awning depends on several factors: type of vehicle (motorhome, caravan, van), and type of structure. Fiamma's catalogue provides useful information to understand which is the suitable product for you. For specific information we always recommend that you consult us before purchasing.
Q - What is the difference between F45 and F65?
A - The fundamental difference between these two models is that F45 is suitable for installation on the wall of the vehicle while the F65 on the roof of the vehicle. The choice must be made according to the shape of the vehicle; when possible (when the wall of the motorhome is flat and with no windows, etc.) is always better to choose an F45.
Q - What is the difference between the F45 awning and F35 Pro awning?
A - The F45 (like the F65) awning is the top of the line, high technology, with automatic opening using a crank handle. The F35 Pro awning has a smaller case, is less expensive and lighter and the opening/closing operation is manual, rolling the fabric in and out by hand.
Q - Are the installation adapters standard delivered with my awning?
A - A standard set of adapters (Kit AS 120 or Kit AS 400 or Kit AS 400 L) is delivered with every F45S and F45L awning. We also have many other adapter kits specially designed for specific vehicles.
The F45 Eagle awnings are delivered with full length AS bracket.
The Caravanstore and the F35 Pro can be installed in the caravan awning rail where possible, otherwise you can order separately specific adapters. The Fiamma F65 awnings are always supplied without adapters as the mounting system is different depending on what type of vehicle you have, so you have to order the installation brackets separately.
Q - Can I fit a 12V motor to my Fiamma awning afterwards?
A - Only the F45S, F45L and F65 / F65S can be equipped with a 12V motor afterwards. The Caravanstore and F35 Pro cannot be motorized. The Fiamma ZIP can also be fitted with a motor kit.
Q - Do Fiamma awnings always include a central rafter?
A - Not always. All F45 and F65 awnings from 4.00m length are standard delivered with central tension rafter with the exception of the Eagle versions. One Caravanstore Rafter is included as standard in the Caravanstore 4.10m and 1 Rafter and 1 Caravanstore Support Leg in Caravanstore 4.40m. In all other awning lengths the Rafter must be purchased as an optional accessory.
Q - Does my awning have support legs?
A - Yes. Support legs are included in all Fiamma awnings from 2.00m lengths onward. They are attached permanently to the awning and fold up inside the case when the awning is closed. For the Caravanstore and F35 Pro the legs and rafter slide into the lead bar. For the F45 and F65 the legs clip into the lead bar. Fiamma's Eagle awnings are self supporting and do not include support legs.
Q - What can be used to clean my awning fabric?
A - The best way to clean it is to use water with a cloth or a soft brush.
If it is very dirty, add some degreasing detergent to the water. Make sure to rinse carefully any remaining detergent on the fabric.
Q - How far can I extend the awning?
A - You can unroll the awning stopping at any distance you prefer.
When the awning is fully extended, the fabric can sag lightly, just roll it back for about one turn to put it in tension again.
Q - Can I use my awning to protect me from the rain?
A - The awning is meant to shelter you from the sun and moderate rain. Therefore, we recommend you to close the awning in case of strong wind, heavy rain or snow. For moderate rain use the central rafter and lower one leg to allow water running off. Water pooling can stretch the fabric causing faulty closing. Please be careful because the fabrics with this kind of problem are not covered by Fiamma's warranty.
Q - Can I drive when my Caravanstore is mounted?
A - For small and longer distances, you can leave the Caravanstore mounted on the vehicle. Please consider that the vibrations can make the awning beat against the wall of the vehicle, causing noise and damaging the wall of the vehicle.
Q - On which awnings can the Privacy Room be installed?
A - Privacy Room is designed for F45S and F45L awnings. However, the current Privacy Rooms can also be fitted onto the F45Ti, F45i and F1 models. F65S and F65 only if installed on Fiat Ducato after 06/2006 and on Caravan. The Privacy Room cannot be fitted on models produced before the F45 Elegance.
The Kit Privacy O (which is standard delivered with the Privacy Room) allows the installation of the Privacy Room on Omnistor 5002, 5003, 4900 and Tristor2 awnings too.
Q - Is the Privacy Room a tent awning?
A - No, the Privacy Room is not a tent and it needs to be mounted on an awning. The Privacy Room offers you extra space and also the possibility to sleep in it when the weather is nice. Please note that the Privacy Room is not a permanent tent and needs to be close in case of storm and wind. The Privacy Room is also not a drive-away awning.
Q - Can the Privacy Room be used in winter when snowing?
A - No, it is certainly not suitable. Even a thin layer of snow causes a heavy weight on the awning. This can lead to serious damage.
Q - Is there a side or front panel that I can use on my awning?
A - Yes, as an alternative to the Privacy Room, Fiamma offers front (Blocker) and side panels (Side) in different versions and lengths.
Q - Can I mount Side and Blocker panels on my awning?
A - There are many models for winch awnings (F45, F65) and for manual awnings (Caravanstore, F35 Pro). However, it isn't possible to fit the Side panels to the F45+, Elegance or older models as they only extend 2.25m out from the vehicle, whereas the newer models protude 2.5m.
Q - Which Carry-Bike can I install on my vehicle?
A - The choice of the Carry-Bike depends on the type of vehicle (motorhome, caravan, van) and on its structure. You can find a wide range of information in Fiamma's catalogue. For further information and for professional support, we suggest you consult us.
Q - Is the rear wall of my vehicle strong enough to install a Carry-Bike?
A - Most of the vehicles don’t have any problem when mounting a Fiamma Carry-Bike, but we suggest for you to contact the dealer or the manufacturer of your vehicle in order to locate the most suitable installation points on the back of your vehicle (as they differ depending on the manufacturer).
Q - Can I carry electric Bikes on the Carry-Bike?
A - The Carry-Bike Lift 77 and the models for the garage facility are ideal for transporting electric bikes, possibly with the addition of the optional Rail Premium E-Bike. We suggest you place the Rails Premium E-Bike near the wall of the vehicle and for you to remove the batteries of electric bikes so as to limit the weight on the wall. In accordance with the capacity of the Carry-Bike, a maximum of 2 E-bike rails can be used, each can carry up to 30 kg.
Q - Can I carry my motorcycle on the Carry-Bike?
A - Absolutely not. Fiamma Carry-Bikes have been designed for the exclusive transport of bicycles. Even if your motorcycle doesn't exceed the maximum load of the Carry-Bike, this value is calculated to uniformly distribute the weight on the structure; an excessive weight, like that of a scooter, localized on a single rail, is not allowed.
Q - Can the plastic warning sign for protruding loads be used in Italy?
A - Unfortunately a Plastic Signal is not approved in Italy as it isn't fully reflective and so it does not meet the requirements of the law. The Alu Signal (aluminium) is approved by the Italian Ministry of Transport and is therefore suitable.
Q -The roof of my vehicle has a thickness higher than 5 cm. Is there a way to install the Turbo-Vent?
A - Yes, you can install the Turbo-Vent or the Vent thanks to a special extension (code 27151). However, the extension is not a cover, and then the portion of the cut roof will be visible through the rooflight.
Q - Can I travel with the rooflight open?
A - No, travelling with the rooflight open may damage it and it's dangerous for other motorists.
Q - What Ultra-Box should I choose for my Carry-Bike?
A - All three Ultra-Box for Carry-Bike (320, 360, 500) can be mounted on all Fiamma Carry-Bikes apart for the ones with the non-aligned rails, or not centred in the Carry-Bike (VW T5 D, VW T4 D, DJ 200, 200 D, Renault Trafic D). Be careful not to exceed the maximum capacity of the bike carrier, which has to be calculated adding the weight of the Ultra-Box to the weight of its contents.
Q - What is the maximum water temperature for the Aqua F, Aqua 8 and 8 iSensor pumps?
A - The water must be at room temperature. It can't be preheated with other devices.
Q - What versions of Safe Door and Security can I install on my vehicle?
A - There are no special constraints if there is enough space for the product on the external side, and for its bracket (or frames) on the inner side.
Q - Do Fiamma Super Kem and Super Rinse respect the environment?
A - Of course. Fiamma chemical products don't contain formaldehyde, comply with all national and international regulations respecting the environment.