In the unlikely event your item is lost then Royal Mail state:
"Please wait 15 days (from the due date of delivery) before completing this form as we would not consider an item as lost until 15 working days have elapsed. We allow the 15 working days for items to be returned to the sender if there are any delivery problems."
Under The Consumer Protection (Distance Selling) Regulations. You have the right to cancel an order without reason by the end of the 14th working day after the day on which you receive your goods. This does not apply to business to business transactions.
Please Note: All goods are returned are at the buyer's own risk and we would advise that you use a service that requires a signature upon delivery. We will not refund return postage costs in excess of the charge made when the order was originally dispatched.
In the extremely unlikely event that not all items of your order are received in an order, or damaged, you must inform us within 48hrs receipt of the goods. Unfortunately we cannot accept claims after that time.
Should you wish to return a product please login to your account and complete an RMA form, alternatively request a RMA by telephone, email, fax or by writing to us clearly stating your full details, invoice number and reasons for the return.
All returned goods must have the RMA number marked clearly on the package. We reserve the right to refuse delivery of any Goods returned without an RMA number.
Should a product ever fail to operate or become faulty simply notify us in writing and return it. We will exchange it for new or replace it or repair it under the manufactures warranty, with a model of equal or higher value or credit/refund the invoice price at our discretion.
If you have ordered the wrong product, return the product unopened and in it's original re-saleable packaging for an exchange or a full refund at our discretion (excluding special order items). Postage and packing may not be refunded unless the goods are faulty.
Special order and non stocked items cannot be cancelled or refunded once ordered by us from our suppliers as we would have no use for them
All returns should be sent to our main warehouse below and not to Robertsbridge enclosing a full letter of explanation with your name and address and order number.
1 HAYWOOD WAY
These Terms and Conditions do not affect any of your statutory rights.