Shipping and Returns

Delivery

We can deliver to anywhere within the United Kingdom. 

We cannot guarantee delivery times but we aim to dispatch all goods by the next working day when all goods are in stock for delivery to you within 3 working days, but please allow up to 7 working days in case of busy periods.

You are very welcome to visit our showrooms at Robertsbridge, we are open 7 days a week and have knowledgeable staff with many years experience in the leisure industry.

Delivery Costs

All delivery costs are dependent upon the total weight of the items you order and where they are to be delivered.

Items which are under 1kg in weight, under 1 metre in length and which do not require extra packaging and care (for example a Fiamma warning sign) can be delivered via Royal Mail First Class post. The cost of this is £3.50. 

Heavier items (above 1kg and under 30kg) and multiple orders will leave via our courier service. A flat rate charge of £7.45 is applied for these items which is capped.

Items which are over 30kg in weight and/or of substantial length (for example Fiamma awnings) will also be sent via courier. The delivery charge for these items is £12.95 and unfortunately our free delivery rate does not apply to them.

These charges and all free delivery rates are available for the UK only. 

All orders with a total price of over £250 qualify for free delivery. *

*With the exception of orders which are over 30kg in weight and/or of substantial length.

(Substantial length refers to items which are 1.8 metres or over).

Please Note:

If you choose to purchase a product for forward delivery to an address outside our delivery area; should the item require any kind of repair or replacement, we will only collect the product from the UK delivery address.

Returns Policy

Refunds and Returns

In the unlikely event your item is lost then Royal Mail state:

"Please wait 15 days (from the due date of delivery) before completing this form as we would not consider an item as lost until 15 working days have elapsed. We allow the 15 working days for items to be returned to the sender if there are any delivery problems."

• Items are returned to the correct location.
• RMA number is visible on the outside of the package.
• Valuable goods are insured.
• You include a copy of the receipt.
• Include a brief covering letter explaining why the goods are being returned.
• Goods are securely packaged
• Any other relevant information.

Under The Consumer Protection (Distance Selling) Regulations. You have the right to cancel an order without reason by the end of the 14th working day after the day on which you receive your goods. This does not apply to business to business transactions.

Please Note: All goods are returned are at the buyer's own risk and we would advise that you use a service that requires a signature upon delivery. We will not refund return postage costs in excess of the charge made when the order was originally dispatched.

In the extremely unlikely event that not all items of your order are received in an order, or damaged, you must inform us within 48hrs receipt of the goods. Unfortunately we cannot accept claims after that time.

Should you wish to return a product please login to your account and complete an RMA form, alternatively request a RMA by telephone, email, fax or by writing to us clearly stating your full details, invoice number and reasons for the return.

All returned goods must have the RMA number marked clearly on the package. We reserve the right to refuse delivery of any Goods returned without an RMA number.

Should a product ever fail to operate or become faulty simply notify us in writing and return it.  We will exchange it for new or replace it or repair it under the manufactures warranty, with a model of equal or higher value or credit/refund the invoice price at our discretion.

If you have ordered the wrong product, return the product unopened and in it's original re-saleable packaging for an exchange or a full refund at our discretion (excluding special order items). Postage and packing may not be refunded unless the goods are faulty.

Special order and non stocked items cannot be cancelled or refunded once ordered by us from our suppliers as we would have no use for them

Returns Address:

All returns should be sent to our main warehouse below and not to Robertsbridge enclosing a full letter of explanation with your name and address and order number.

JAYCROSS LTD

1 HAYWOOD WAY

IVYHOUSE LANE

HASTINGS

EAST SUSSEX

TN35 4PL

Telephone: 01424-437525

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.